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Book a 20-minute call

Five kinds of agent, one careful way of building them.

Every agent we build knows only what you approve, does only what you allow, and hands over to a person when it should.

  • Voice agent

    Answers and routes calls, books appointments and visits, qualifies enquiries and makes reminder and follow-up calls.

    Good first jobs

    • Answering and routing calls
    • Booking appointments and viewings
    • Reminder and follow-up calls
    See the voice agent

  • Chat agent

    Answers product and policy questions, checks order and ticket status, captures leads and books calls.

    Good first jobs

    • Product and policy questions
    • Order and ticket status
    • Capturing leads and booking calls
    See the chat agent

  • Knowledge agent

    Answers staff or customer questions from your own documents, with the source shown, and flags what it can't answer.

    Good first jobs

    • Staff questions about policies
    • Contract and product lookups
    • Customer answers from your help centre
    See the knowledge agent

  • Workflow agent

    Moves repetitive work between your tools, like document checks and CRM updates, with a person reviewing at set points.

    Good first jobs

    • Document intake and checks
    • CRM and helpdesk updates
    • Preparing work for review
    See the workflow agent

  • Custom agent products

    AI products and internal tools designed and built for your business, from prototype to launch.

    Good first jobs

    • An AI feature in your product
    • An internal tool for one team
    • A focused MVP
    See custom products

Every agent starts as a one-page blueprint

Before anything is built, you approve five things: what the agent is for, what it knows, what it can do, when it hands over, and how we'll measure it.

Voice agent

Example: clinic front desk

Goal
Answer the clinic's calls, book appointments and pass anything urgent to the duty nurse.
Knows
Doctors' calendars, clinic hours, appointment types and approved answers to common questions.
Can do
Check availability, book or move appointments, send confirmation texts, take messages.
Hands over when
The caller asks for a person, mentions urgent symptoms or sounds distressed, or asks for something outside the rules.
Measured by
Answer rate, bookings made, after-hours calls captured, handover rate.
The one-page blueprint you approve in the audit.

Not sure which agent you need?

Start from the problem instead. Pick your bottleneck and we'll show you the agent that fits.

Browse use cases

Tell us what's piling up

Tell us which job you'd like an agent to take off your team's plate. We'll reply by email to set up a 20-minute call.

Email hello@drayaailab.com with a line about the work you'd like to hand over, and we'll reply to set up a call.