A voice agent that picks up when your team can't.
It answers and routes calls, books appointments and visits, qualifies enquiries and makes reminder and follow-up calls, day or night, and passes callers to a person when it should.
What it is
A voice agent answers your phone line and talks with callers in plain conversation. It checks your calendar and records, takes the actions you've agreed, like booking a slot or sending a confirmation text, and passes the call to a person with a summary when it should.
Good first jobs
- Answering and routing calls
- Booking appointments and property viewings
- Qualifying new enquiries
- Reminder and follow-up calls
A person steps in when
- The caller asks for a person
- The caller sounds distressed or describes something urgent
- The request is outside the agreed rules
The blueprint you approve
Here's an example for a clinic front desk. You approve one like it before anything is built.
Voice agent
Example: clinic front desk
- Goal
- Answer the clinic's calls, book appointments and pass anything urgent to the duty nurse.
- Knows
- Doctors' calendars, clinic hours, appointment types and approved answers to common questions.
- Can do
- Check availability, book or move appointments, send confirmation texts, take messages.
- Hands over when
- The caller asks for a person, mentions urgent symptoms or sounds distressed, or asks for something outside the rules.
- Measured by
- Answer rate, bookings made, after-hours calls captured, handover rate.
See it handle a conversation
Live call
Incoming call, evening clinic line, 9:12 pm
What the AI did
- Done: Checked Dr. Rao's calendar: 2 evening slots open
- Done: Booked Thursday, 6:30 pm
- Done: Confirmation text sent to the caller
- Needs a person: Urgent symptom detected, so booking stops
- Needs a person: Call handed to the duty nurse with a summary
Before your voice agent takes its first call
- We agree with you how callers are told they're speaking with an AI, whether calls are recorded, and how consent is asked for, based on the rules where you operate.
- The agent can only reach the customer and business records it needs for its job.
- There are clear rules for when a call goes to a person, including anything uncertain or sensitive.
- We test it on realistic calls before it takes on more of your calls.
- How recordings and transcripts are stored, who can access them and how long they're kept is agreed in writing before anything goes live.
What it costs
Voice agents are priced after the audit, because call volumes, phone systems and rules vary. The audit is from $750 and takes 5 to 7 business days.
See pricingUse cases for this agent
- Voice agent
We miss calls, especially after hours
Answer the calls your team can't pick up and book appointments, day or night.
See this use case - Chat and voice qualification agent
New enquiries wait too long for a reply
Reply to every new enquiry straight away and book the right ones into your calendar.
See this use case - Voice or WhatsApp reminder agent
People don't turn up for appointments
Remind, confirm and rebook, so fewer slots go empty.
See this use case
Questions about the voice agent
Yes. We agree the rules together: who takes which calls, at what times, and what happens out of hours. The person who picks up gets a summary of the call so far.
Where your tools allow it, yes. It can check availability, book or move appointments, add a new enquiry to your CRM or take a message. It can only do the things we've agreed.
What callers are told about the AI, whether calls are recorded and how consent is asked for are agreed with you before launch, based on the rules where you operate. How recordings are stored and for how long is agreed in writing before anything goes live.
It asks again in a different way. If it still can't help, it takes a message or passes the call to a person, rather than guessing.
Tell us what's piling up
Tell us which job you'd like an agent to take off your team's plate. We'll reply by email to set up a 20-minute call.
Email hello@drayaailab.com with a line about the work you'd like to hand over, and we'll reply to set up a call.