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Chat and voice qualification agent

New enquiries wait too long for a reply.

A qualification agent replies to new enquiries straight away on chat, WhatsApp or the phone, asks your questions and books suitable leads into your calendar.

Book a 20-minute callSee pricing

What's happening now

Enquiries arrive from your website, ads and WhatsApp at all hours, often while your team is busy. By the time someone replies, the person may have lost interest or found someone else.

Nearly 7×

Research published in Harvard Business Review (2011) found firms that contacted online leads within an hour were nearly seven times as likely to qualify them as firms that waited an hour longer.

Source: Harvard Business Review, 2011

The agent we'd build

This is the one-page blueprint you'd approve in the audit.

Qualification agent

Chat and voice, for slow replies to enquiries

Goal
Reply to new enquiries straight away, ask your qualifying questions and book suitable leads into your calendar.
Knows
Your services, prices or price ranges, service areas, availability and the questions you use to qualify a lead.
Can do
Reply on website chat, WhatsApp or by phone, ask qualifying questions, book a call or visit, add the lead and notes to your CRM.
Hands over when
The lead asks for a person, the deal is large or unusual, or the question isn't covered by the approved content.
Measured by
Time to first response, leads qualified, meetings booked.
The one-page blueprint you approve in the audit.

How a conversation goes

Website chat, letting agency, 10:05 pm
  1. Visitor

    Do you have any 3-bedroom homes to rent near the city centre?

  2. AI

    We have three that match. To find the right one: when would you like to move in, and what's your monthly budget?

  3. Visitor

    Next month. Up to 2,500 a month.

  4. AI

    Thanks. Two of the three fit that budget. Would you like to see them? I can book Thursday at 5 pm or Saturday at 10 am.

  5. Visitor

    Saturday, please.

  6. AI

    Booked for Saturday at 10 am. I've emailed you the addresses, and someone from our lettings team will meet you there.

Lead added to the CRM with notes

Illustrative example, not a client case.

What we'd measure in the pilot

Agreed with you before the pilot starts, and reported back at the end.

  • Time to first response

    How long a new enquiry waits for its first reply.

  • Leads qualified

    Enquiries that answered your qualifying questions and fit what you offer.

  • Meetings booked

    Calls, visits or viewings booked straight into your calendar.

How to start

  1. Audit

    from $750
    5 to 7 business days

    We map the job, check your tools and data, and write the one-page agent blueprint you approve.

  2. Chat agent pilot

    from $3,000
    2 to 4 weeks

    We launch the agent on your website chat and WhatsApp. Adding phone follow-up is priced after the audit.

See full pricing
  • Voice agent

    We miss calls, especially after hours

    Answer the calls your team can't pick up and book appointments, day or night.

    See this use case
  • Support agent

    Our support inbox is overloaded

    Resolve routine questions and actions, and hand the rest to your team with the full story.

    See this use case
  • Voice or WhatsApp reminder agent

    People don't turn up for appointments

    Remind, confirm and rebook, so fewer slots go empty.

    See this use case

Tell us what's piling up

Tell us which job you'd like an agent to take off your team's plate. We'll reply by email to set up a 20-minute call.

Email hello@drayaailab.com with a line about the work you'd like to hand over, and we'll reply to set up a call.