Four steps, each with something concrete at the end. You can stop after any of them.
We talk through where work piles up, who does it today, which tools you use and what a good result would look like.
An honest view of whether an agent is the right fix, and which job to start with.
We study real examples of the work, check which of your tools can connect, and list the tricky cases and who should handle them.
A one-page agent blueprint you approve (goal, what it knows, what it can do, when it hands over and how it's measured), plus a written proposal for the build.
We build the agent, connect your tools and test it on real examples from your business, including the awkward ones, before any customer meets it.
A working agent and a clear recommendation to launch, adjust or stop, with any known limits written down.
It goes live with a person watching, starting with a small share of the work. Each month we review what it handled, what it handed over and what to improve.
A live agent, a monthly review and an agreed plan for support or handover to your team.
The audit ends with one page. It says what the agent is for, what it knows, what it can do, when it hands over and how we'll measure it. Nothing is built until you sign it off.
Example: clinic front desk
It answers from the documents, policies and records you sign off. Nothing else.
Every action, like booking a slot or issuing a refund, is listed and agreed. Anything else goes to a person.
We test it on real examples from your business, including the awkward ones, before a customer meets it.
Anyone can ask for a person at any time, and the agent hands over with the full story.
How recordings, transcripts and customer data are stored, who can see them and how long they are kept is agreed in writing before anything goes live.
We test call flows, what callers are told, interruptions and live transfers before it takes on more calls.
See the voice agentWe test its answers against your content, how it behaves on each channel, the actions it takes and how it hands over.
See the chat agentWe check every answer shows its source, and that it flags gaps instead of guessing.
See the knowledge agentWe test each step, what happens when one of your tools is down, and the checkpoints where a person reviews.
See the workflow agentWe plan the screens, the application, the AI and the launch together, as one release.
See custom productsPublic examples from other companies, used to explain how we build. They are not criticisms.
In Moffatt v. Air Canada (2024), a British Columbia tribunal held the airline liable for incorrect information its website chatbot gave a customer.
What we do: our agents answer only from content you approve, and hand over when the answer isn't there.
Source: Moffatt v. Air Canada, 2024 BCCRT 149 (opens in a new tab)
A public example from another company, used to explain how we build. It is not a criticism.
Klarna reported in 2024 that its AI assistant handled two-thirds of customer chats in its first month. In 2025 its CEO said it was investing again in human support after quality concerns.
What we do: every agent we build can hand over to a person, with the full story attached.
Source: Klarna press release, 2024 (opens in a new tab)Source: Customer Experience Dive, 2025 (opens in a new tab)
A public example from another company, used to explain how we build. It is not a criticism.
Tell us which job you'd like an agent to take off your team's plate. We'll reply by email to set up a 20-minute call.
Email hello@drayaailab.com with a line about the work you'd like to hand over, and we'll reply to set up a call.
