01
AI Chat Agents
Reference implementation — not a client case study.
Chat-agent controlled-resolution workflow
- Operating problem
- A support case needs current account context, approved knowledge and a clear escalation boundary.
- Implemented system
- A staged resolution path classifies risk, retrieves evidence and checks confidence before responding.
- Control boundary
- Sensitive actions and uncertain answers move to a human with the assembled context.
- What can be demonstrated
- Ticket intake, evidence retrieval, confidence decisions and handoff state.
