Book a 20-minute call
Book a 20-minute call

Reference builds

Working examples we built to show how our agents are put together. They are reference builds, not client cases, and make no claims about results.

  • Reference build, not a client case.

    A support agent that knows when to stop

    Chat agent

    The problem
    A support question needs the customer's account details, the right policy and a clear point where a person takes over.
    How it works
    The agent sorts the question, finds the relevant policy, checks it's confident in the answer, then replies or hands over.
    Where a person steps in
    Sensitive requests and answers it isn't sure about go to a person, with everything it found attached.
    What we can show you
    A question coming in, the sources it found, the decision to answer or hand over, and the handover note.
  • Reference build, not a client case.

    Checking a knowledge agent's answers

    Knowledge agent

    The problem
    An answer from your documents is only useful if you can see which documents it used and whether they really back it up.
    How it works
    A review screen shows each answer next to the passages it came from, with checks on whether the sources support it.
    Where a person steps in
    Answers with weak support are marked for a person to review, instead of being shown as confirmed.
    What we can show you
    The sources behind each answer, the checks that ran and the review queue.
  • Reference build, not a client case.

    An agent that asks before it acts

    Custom agent products

    The problem
    A useful agent has to work across real tools without being given free rein over them.
    How it works
    A simple product screen connects one goal to a short list of allowed tools, checks each step and shows the result.
    Where a person steps in
    The tools it may use are listed up front, and it asks for approval before any step with consequences.
    What we can show you
    Setting the task, choosing the tools, the approval step and the finished result.

Want to see one of these working? We can walk you through it on a 20-minute call.

Book a 20-minute call

Tell us what's piling up

Tell us which job you'd like an agent to take off your team's plate. We'll reply by email to set up a 20-minute call.

Email hello@drayaailab.com with a line about the work you'd like to hand over, and we'll reply to set up a call.