We miss calls, especially after hours.
A voice agent answers the calls your team can't pick up, books appointments and viewings, and passes urgent or unusual calls to the right person.
What's happening now
Calls come in while your team is with a customer, on another line or closed for the night. Some callers leave a voicemail, some call back and some go elsewhere. Each missed call might have been a booking, a sale or someone who needed help.
There's no reliable industry figure we're willing to quote here, so use your own numbers instead.
An estimate from your numbers
Fill in all four boxes to see your estimate.
A voice agent can pick up when your team can't, including after hours.
The agent we'd build
This is the one-page blueprint you'd approve in the audit.
Voice agent
For missed and after-hours calls
- Goal
- Answer the calls your team can't pick up, day or night, book appointments and pass urgent or unusual calls to the right person.
- Knows
- Your services and prices, opening hours, staff calendars, booking rules and answers to the questions callers ask most.
- Can do
- Answer and route calls, check availability, book or move appointments and viewings, send a confirmation text, take a message.
- Hands over when
- The caller asks for a person, sounds distressed or describes something urgent, or the request is outside the agreed rules.
- Measured by
- Answer rate, after-hours calls captured, bookings made, handover rate.
How a conversation goes
- Caller
Hi, I saw the two-bedroom flat on Park Road online. Is it still available?
- AI
It is. We have viewings this Saturday at 11 am or 2 pm. Would either suit you?
- Caller
11 works.
- AI
You're booked for Saturday at 11 am, and I've texted you the address. Anything else I can help with?
- Caller
Can I talk to someone about the price?
- AI
Of course. The office is closed for the night, so I've asked the sales team to call you tomorrow morning, with a note of what you've asked.
Callback booked with the sales team
Illustrative example, not a client case.
What we'd measure in the pilot
Agreed with you before the pilot starts, and reported back at the end.
Answer rate
Share of calls answered by your team or the agent.
After-hours calls captured
Calls outside opening hours that ended with a booking, a message or a callback.
Bookings made
Appointments and viewings booked by the agent and confirmed in your calendar.
Handover rate
Share of calls passed to a person, and the reasons why.
How to start
Audit
- Price
- from $750
We map the job, check your tools and data, and write the one-page agent blueprint you approve.
Voice agent build
- Price
- Priced after the audit
Call volumes, phone systems and rules vary, so the build is priced once the audit has mapped them.
Other bottlenecks
- Chat and voice qualification agent
New enquiries wait too long for a reply
Reply to every new enquiry straight away and book the right ones into your calendar.
See this use case - Voice or WhatsApp reminder agent
People don't turn up for appointments
Remind, confirm and rebook, so fewer slots go empty.
See this use case - Support agent
Our support inbox is overloaded
Resolve routine questions and actions, and hand the rest to your team with the full story.
See this use case
Tell us what's piling up
Tell us which job you'd like an agent to take off your team's plate. We'll reply by email to set up a 20-minute call.
Email hello@drayaailab.com with a line about the work you'd like to hand over, and we'll reply to set up a call.