Book a 20-minute call
Book a 20-minute call
Knowledge agent

Staff keep hunting for answers.

A knowledge agent answers staff questions from your own documents, shows the source, and flags the questions your documents can't answer.

Book a 20-minute callSee pricing

What's happening now

The answer exists somewhere: a policy PDF, an old email, a contract, a shared drive. Staff ask the same senior people the same questions, and new starters take a long time to find their feet.

About a fifth

McKinsey Global Institute (2012) estimated that knowledge workers spend about a fifth of their workweek searching for and gathering information.

Source: McKinsey Global Institute, 2012

The agent we'd build

This is the one-page blueprint you'd approve in the audit.

Knowledge agent

For staff hunting for answers

Goal
Give staff a quick answer from your own documents with the source shown, and flag questions the documents can't answer.
Knows
The handbooks, policies, contracts, product sheets and FAQs you approve, kept up to date.
Can do
Search the approved documents, answer with the source shown, draft replies, log gaps for the right team.
Hands over when
The documents don't contain the answer. It says so, flags the gap and does not guess.
Measured by
Time to answer, share of answers with a source, gaps flagged.
The one-page blueprint you approve in the audit.

How a conversation goes

Staff assistant, HR handbook
  1. Staff member

    How many days of leave can I carry over to next year?

  2. AI

    Up to 5 days, to be used by 31 March. Source: Leave Policy 2026, section 4.3.

  3. Staff member

    Can I take unpaid leave for a course?

  4. AI

    I can't find that in the documents I've been given, so I won't guess. I've asked HR to confirm, and the answer will be added for next time.

Gap flagged for HR

Illustrative example, not a client case.

What we'd measure in the pilot

Agreed with you before the pilot starts, and reported back at the end.

  • Time to answer

    How long staff wait for an answer, compared with asking a colleague.

  • Share of answers with a source

    How many answers point to the exact document and section.

  • Gaps flagged

    Questions the documents couldn't answer, sent to the right team to fill.

How to start

  1. Audit

    from $750
    5 to 7 business days

    We map the job, check your tools and data, and write the one-page agent blueprint you approve.

  2. Build sprint

    from $3,500
    2 to 4 weeks

    We connect the documents you approve and launch the agent for one team first.

See full pricing
  • Support agent

    Our support inbox is overloaded

    Resolve routine questions and actions, and hand the rest to your team with the full story.

    See this use case
  • Workflow agent

    We retype documents and data by hand

    Read, check and enter documents, with a person reviewing anything unusual.

    See this use case
  • Chat and voice qualification agent

    New enquiries wait too long for a reply

    Reply to every new enquiry straight away and book the right ones into your calendar.

    See this use case

Tell us what's piling up

Tell us which job you'd like an agent to take off your team's plate. We'll reply by email to set up a 20-minute call.

Email hello@drayaailab.com with a line about the work you'd like to hand over, and we'll reply to set up a call.