People don't turn up for appointments.
A reminder agent messages or calls before each appointment, confirms who is coming and offers new times when plans change.
What's happening now
Your team spends hours phoning to confirm appointments, and empty slots still slip through. When someone can't come, there's rarely time to offer the slot to someone else.
A Cochrane review (2013) of healthcare appointments found text-message reminders improved attendance compared with no reminder, worked about as well as phone-call reminders, and cost less.
The review rated the evidence as low to moderate quality.
The agent we'd build
This is the one-page blueprint you'd approve in the audit.
Reminder agent
Voice or WhatsApp, for no-shows
- Goal
- Remind people before their appointment, confirm who is coming, and offer new times when plans change.
- Knows
- Your calendar, appointment types, opening hours, rescheduling rules and the reminder wording you approve.
- Can do
- Send WhatsApp reminders or make reminder calls, confirm or cancel, offer new times, update the calendar, tell staff about changes.
- Hands over when
- Someone wants to discuss their treatment or bill, is upset, or asks for something the rules don't cover.
- Measured by
- No-show rate before and after, reschedules handled.
How a conversation goes
- AI
Hi, this is a reminder that you're seeing Dr. Rao tomorrow at 10:30 am. Reply 1 to confirm or 2 to change it.
- Patient
2. Something came up at work.
- AI
No problem. I can offer Friday at 4:00 pm or Monday at 9:15 am.
- Patient
Monday works.
- AI
Done. You're now booked for Monday at 9:15 am, and I've let the clinic know.
Tomorrow's 10:30 am slot is free for another patient
Illustrative example, not a client case.
What we'd measure in the pilot
Agreed with you before the pilot starts, and reported back at the end.
No-show rate before and after
Missed appointments in the weeks before the pilot compared with during it.
Reschedules handled
Appointments moved by the agent without a staff phone call.
How to start
Audit
- Price
- from $750
We map the job, check your tools and data, and write the one-page agent blueprint you approve.
WhatsApp reminders build sprint
- Price
- from $3,500
We set up WhatsApp reminders and rescheduling. Reminder calls by voice are priced after the audit.
Other bottlenecks
- Voice agent
We miss calls, especially after hours
Answer the calls your team can't pick up and book appointments, day or night.
See this use case - Chat and voice qualification agent
New enquiries wait too long for a reply
Reply to every new enquiry straight away and book the right ones into your calendar.
See this use case - Knowledge agent
Staff keep hunting for answers
Quick answers from your own documents, with the source shown.
See this use case
Tell us what's piling up
Tell us which job you'd like an agent to take off your team's plate. We'll reply by email to set up a 20-minute call.
Email hello@drayaailab.com with a line about the work you'd like to hand over, and we'll reply to set up a call.